Privacy Policy

Privacy Policy – Care4Hairs

At Care4Hairs, your privacy is extremely important to us. We are fully committed to protecting and safeguarding the personal information you provide us when using our website, placing orders, or communicating with us. This Privacy Policy explains in detail how we collect, use, store, and protect your information. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information from our customers:

a. Personal Information:

This includes:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping/Billing Address

  • Payment Details (handled via secure third-party payment gateways)

  • Social media account (if login is via Facebook, Google, etc.)

This data is collected when you:

  • Place an order on our website

  • Sign up for newsletters or promotions

  • Contact our customer support

  • Engage with us on social media or WhatsApp

b. Non-Personal Information:

This includes:

  • IP Address

  • Browser Type and Version

  • Device Information

  • Operating System

  • Time and Date of Visit

  • Clickstream Data

  • Referral URLs

We collect this through cookies, analytics tools, and server logs to enhance user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing & Fulfillment: To confirm, process, and ship your orders accurately.

  • Customer Support: To respond to your inquiries, provide product support, and resolve issues.

  • Communication: To send order updates, promotional emails (if opted-in), and product recommendations.

  • Website Improvement: To analyze user behavior and improve website functionality, navigation, and content.

  • Marketing & Retargeting: To deliver personalized ads through Facebook, Instagram, and Google based on your activity (only if consented).

  • Legal Compliance: To comply with tax, fraud prevention, and applicable laws and regulations.

3. How We Protect Your Information

We understand the importance of data security. That’s why we implement the following measures:

  • SSL Encryption across our website

  • Secure hosting with firewalls and anti-malware protection

  • Regular security audits and updates

  • Limited access to personal data by authorized staff only

  • Trusted third-party payment gateways (e.g., Stripe, PayPal) — your payment data is never stored on our servers

4. Sharing of Personal Information

We do not sell or trade your personal data to third parties. We may only share your data under the following circumstances:

  • Third-party Service Providers: Logistics partners (e.g., courier companies), payment gateways, and marketing tools (e.g., Meta Pixel, Google Analytics) — only to the extent necessary to provide the service.

  • Legal Requirements: If required by law, court order, or regulatory authorities.

  • Business Transfers: In case of merger, acquisition, or sale of assets, user data may be transferred to the new entity with appropriate safeguards.

5. Use of Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. They help us:

  • Remember your login or cart preferences

  • Analyze traffic and user behavior

  • Serve you relevant ads (through Facebook/Instagram Pixel and Google Ads)

You may disable cookies in your browser settings, but this may affect some features of our site.

6. Your Rights as a User

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Correction: You can request that we correct any inaccurate or incomplete data.

  • Right to Deletion: You may request that your data be deleted, subject to legal or transactional obligations.

  • Right to Withdraw Consent: You may unsubscribe from our marketing emails or opt-out of tracking pixels.

  • Right to Data Portability: You may request your data in a machine-readable format.

To exercise these rights, email us at care4hairs@gmail.com.

7. Marketing Communications

With your consent, we may send you promotional emails, product updates, or discount offers. You may opt out at any time by:

  • Clicking the “Unsubscribe” link in our emails

  • Contacting us directly at care4hairs@gmail.com

  • Adjusting your preferences in your account (if applicable)

We will never spam you. We respect your inbox and will only send relevant, limited content.

8. Third-Party Tools & Integrations

We may use third-party services to provide better user experience, including:

  • Meta (Facebook & Instagram) Pixel: To understand customer actions and run effective ad campaigns.

  • Google Analytics: To analyze website traffic and performance.

  • WhatsApp Chat Widget: For instant customer support and communication.

  • Shopify or WooCommerce Plugins: For e-commerce operations and order management.

These services may collect non-personal or anonymized data. Please refer to their respective privacy policies.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Comply with legal, accounting, or reporting obligations

  • Maintain transaction history (e.g., for customer service or refunds)

If you wish for your information to be deleted earlier, you may request it via email.

10. Children’s Privacy

Our website and products are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. When we do, we will revise the “Effective Date” at the top of the policy. You are encouraged to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:

📧 Email: care4hairs@gmail.com
📍 Address: [Samanabad Town  , Lahore Punjab]
📱 Phone/WhatsApp: [0336 -1735666]

We are always happy to assist you.

Thank you for trusting Care4Hairs with your information. Your privacy matters to us!